Terms & Conditions

Last Updated: 29th Dec, 2025

Welcome to HYE-IN. These Terms and Conditions ("Terms") govern your access to and use of the HYE-IN website, mobile site, mobile app and related services (collectively, the "Platform").

By accessing, browsing, or using the Platform, you agree to be bound by these Terms. If you do not agree, please refrain from using the Platform.

1. COMPANY INFORMATION

The Platform is operated by Extravia India Private Limited, a company incorporated under the laws of India.

"HYE-IN", "we", "us", or "our" refers to the brand operated by Extravia India Pvt Ltd.

2. ELIGIBILITY TO USE

The Platform is intended for general audiences. If you are under the age of 18, you may access and use the Platform with the involvement or consent of a parent or legal guardian.

By placing an order, you confirm that all information provided by you is accurate and complete.

3. USE OF THE PLATFORM

You agree to use the Platform only for lawful purposes and in accordance with these Terms. You shall not:

• •Misuse the Platform or interfere with its normal operation
• •Attempt unauthorized access to any systems or data
• •Use the Platform for fraudulent or unlawful activities

We reserve the right to restrict or terminate access if misuse is detected.

4. PRODUCTS & AVAILABILITY

All products displayed on the Platform are subject to availability.

We reserve the right to:

• •Modify or discontinue products without prior notice
• •Limit quantities per customer
• •Refuse or cancel orders at our discretion

Product images are for illustrative purposes. Minor variations may occur due to lighting, display settings, or production batches.

5. PRICING & PAYMENTS

Prices are displayed in the applicable currency based on your location and selection at checkout. This will be inclusive of applicable taxes unless stated otherwise.

Payments are processed through secure third-party payment gateways. We do not store your complete payment details.

In case of pricing errors, we reserve the right to cancel the affected order and issue a refund, if applicable.

6. ORDER CONFIRMATION & ACCEPTANCE

An order confirmation does not constitute acceptance.

Your order is deemed accepted only once it has been dispatched.

We reserve the right to cancel or refuse any order for reasons including, but not limited to:

• •Product unavailability
• •Payment verification issues
• •Suspected fraudulent activity

7. SHIPPING & DELIVERY

Orders are delivered in accordance with the delivery options and timelines displayed at checkout, which may vary based on your location and selected shipping method.

Delivery timelines are indicative and may be affected by factors beyond our control, including logistics constraints, customs procedures, or unforeseen circumstances.

Ownership of products passes to you upon successful delivery to the address provided at checkout.

8. RETURNS, EXCHANGES & REFUNDS

All returns, exchanges, and refunds are governed exclusively by our Return & Refund Policy.

By placing an order, you acknowledge and agree to the terms outlined in the Return Policy.

9. USER ACCOUNTS

If you create an account:

• •You are responsible for maintaining confidentiality of login credentials
• •You agree to provide accurate and updated information

We reserve the right to suspend or terminate accounts found in violation of these Terms.

10. INTELLECTUAL PROPERTY

All content on the Platform — including text, images, graphics, logos, designs, and software — is the intellectual property of Extravia India Pvt Ltd or its licensors.

Unauthorized use, reproduction, or distribution is strictly prohibited.

11. LIMITATION OF LIABILITY

To the maximum extent permitted by law:

• •We shall not be liable for indirect, incidental, or consequential damages
• •Our total liability shall not exceed the value of the product purchased

Nothing in these Terms limits liability where such limitation is not permitted by law.

12. INDEMNIFICATION

You agree to indemnify and hold harmless Extravia India Pvt Ltd and its affiliates against any claims, losses, or damages arising from your misuse of the Platform or breach of these Terms.

13. PRIVACY

Your use of the Platform is subject to our Privacy Policy, which explains how we collect and process personal data.

14. MODIFICATIONS TO TERMS

We reserve the right to update or modify these Terms at any time. Changes will be effective upon posting on the Platform.

Continued use constitutes acceptance of the revised Terms.

15. GOVERNING LAW & DISPUTE RESOLUTION

These Terms shall be governed by and construed in accordance with the laws of India.

Any disputes arising out of or in connection with these Terms shall be resolved through appropriate legal processes under applicable Indian law in the court of Kolkata, West Bengal.

16. CONTACT INFORMATION

For any questions or concerns regarding these Terms:

© HYE-IN. A brand operated by Extravia India Pvt Ltd.